FREQUENTLY ASKED QUESTIONS

The Answers You Need

I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?

After placing your order an email confirmation is automatically generated. Double check your junk mail and if there is still no sign of an email confirmation please contact us and we’ll look into this for you.

HOW MUCH IS POSTAGE & DO YOU SHIP INTERNATIONALLY?

We do! All shipping price information can be found here.

Some international orders may be subject to import or custom charges outside of the UK/EU. These costs are not covered by UTTN jewellery. Charges vary from country to country, if you require further information contact your local customs office before placing your order.

WHAT IS YOUR REFUND POLICY?

You can read through our returns/refund policy details here.

ARE YOU STOCKED ANYWHERE ELSE?

Best prices are always found when you purchase directly from this website on the main range and outlet products. However occasionally selected items are listed on Etsy and Depop.

I DON'T KNOW MY RING SIZE, WHAT SHOULD I DO?

If you are unsure of what ring size to go for have a look at our ring sizing guide here.

WILL YOUR RINGS TARNISH?

No! We only sell sterling silver or stainless steel rings which won’t tarnish or result in the dreaded green finger. Check out our jewellery care article for handy tips on caring for your UTTN jewellery to prevent unnecessary tarnish/wear.